Your Rights and Responsibilities When You Move

Protecting You During Interstate Moves

Federal law requires all licensed interstate household-goods carriers to make the FMCSA booklet “Your Rights and Responsibilities When You Move” available to every customer before service is booked.
This document explains your legal protections, your obligations as a shipper, and the regulations that govern movers like us.

Access the Official FMCSA Booklet

You can download the most recent version directly from the Federal Motor Carrier Safety Administration:
📄 Download the FMCSA Booklet (PDF)

https://www.fmcsa.dot.gov/protect-your-move/your-rights-and-responsibilities-when-you-move

Key Topics Covered in the Booklet

The booklet is your official reference for understanding how your move is regulated and what rights you have as a consumer. It covers:

• How to choose a licensed mover and verify registration
• Difference between binding and non-binding estimates
• Delivery and pickup time requirements
• How valuation and liability coverage work
• How to file a damage or loss claim
• Your options for arbitration and dispute resolution
• Steps to take if a problem arises during your move

Why This Matters

Reading this booklet before you sign your Bill of Lading ensures you fully understand:

• Your right to receive a written estimate and tariff information
• Your right to select valuation coverage levels
• Your right to inspect goods at delivery and file claims in writing
• Your responsibility to pay legitimate transport charges as agreed

Move ON Moving Company encourages every customer to review this booklet carefully and ask questions before moving day.

Federal Regulatory Reference

This requirement is outlined in:
49 CFR § 375.213 – Informational publications.

Move ON Moving Company
Licensed & Insured Motor Carrier
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